Frequently asked questions.
Not answered here? Write to us.
Buying
Is it a subscription?
No. Every face is a one-time purchase in the Connect IQ store. Every future update is free.
Why is the price "about"?
The Connect IQ store sets the final price in your currency and adds your local tax. The price shown here is a close estimate in euro.
Can I try a face first?
Yes: the free 12-hour trial lets you wear the real face before you buy. How it works.
Can I get a refund?
Purchases and refunds are handled by Garmin in the Connect IQ store. If something does not work, write to us first: most problems are fixed in a setting or an update.
Setting up
How do I change a field?
Hold UP/MENU on the face, choose Watch face, then Customize, then the field. Or in the Connect IQ app: My Device › Watch Faces › the face › Settings.
Can I hide a field?
Yes. Set it to "Empty" and the field is gone.
Where do I type my own text?
In the Connect IQ app on your phone (the watch has no keyboard): My Device › Watch Faces › the face › Settings › Own text.
12 or 24 hours, km or miles, °C or °F?
The face follows your watch settings. Change them on the watch under System › Units / Time.
Data
Why do I see "--"?
The watch does not have that value right now. Body Battery, recovery time, stress, VO2 max and weekly running distance only exist on watches that measure them; others show after the watch has collected data.
Why is the weather empty?
Weather comes from your phone. Keep the Garmin Connect app running and the phone connected; the value fills in at the next sync.
How often does the heart rate update?
Every few seconds while the face is awake, and on every wrist turn.
Watches
Does it work on my watch?
Every face page lists every supported watch, and Fits my watch shows every face for yours.
AMOLED or MIP, what is the difference?
AMOLED screens are bright and colourful, so the face has a dimmed always-on mode. MIP / solar screens are always on and show 64 colours: the face uses the nearest ones and stays fully visible.
My watch is not listed
Tell us which one on the request form. We add watches when the Connect IQ SDK supports them.